baaghi 99 Privacy Policy
At baaghi 99, your personal information matters to us. This document explains in detail — what information we collect, why we collect it, how we store it, and when we share it with third parties.
Table of Contents
This privacy policy ("Policy") applies to personal information related to all services on the baaghi 99 platform — online betting, casino games, payment processing and customer support. Please read this policy carefully alongside our Terms and Conditions, as the two documents together govern the relationship between you and us. By registering on the platform or using our services, you are considered to have given your consent to the terms of this policy.
1. Applicability and Consent
This policy applies to all individuals who interact with us by opening an account on the baaghi 99 platform, using our services, or visiting the website. This document has been prepared in compliance with applicable data protection guidelines in Bangladesh.
It is required that you read this policy in full before you begin using our platform. If you object to any part of it, please stop using the platform and contact our customer support team to close your account. Continued use of the platform indicates your ongoing consent to this policy.
2. Types of Information Collected
Identity and Contact Information
At the time of account registration, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport number (for identity verification)
- Current address
Financial Information
To process deposits and withdrawals, we collect the following information:
- bKash, Nagad, Rocket or Upay mobile banking number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Withdrawal-related documents
Gaming and Betting Activity Information
Information recorded automatically while using the platform:
- Betting history and amounts
- Win and loss records
- Game preferences and play patterns
- Bonus and promotion usage history
Technical and Device Information
Information collected for security and service improvement:
- IP address and geographic location
- Browser type and version
- Device model and operating system
- Session duration and list of pages visited
3. Methods of Data Collection
3.1 Direct Collection
When you fill in a registration form, submit documents for identity verification, contact our customer support, or send a message via live chat — you are providing information directly. This information is collected with your informed consent.
3.2 Automatic Collection
While you are active on the platform, our systems automatically record technical and activity-related information. This is necessary for fraud prevention, ensuring security, and improving service quality. Details on cookies and tracking technologies are discussed in section 7 of this document.
3.3 Information Received from Third Parties
We may receive certain information from payment processors (such as mobile banking services), identity verification agencies, and fraud prevention services. This information is used solely to verify the security and validity of your account.
4. Purpose of Data Use
baaghi 99 uses your information for the following purposes:
- Creating accounts and verifying identity
- Processing deposits and withdrawals
- Managing bonuses and promotions
- Platform security and fraud prevention
- Providing customer support
- Improving service quality and developing new features
- Ensuring compliance with responsible gaming policy
- Meeting legal obligations
- Resolving technical issues and maintenance
- Creating a personalised experience
To comply with our responsible gaming policy, we sometimes analyse your gaming patterns — this is for your protection and to help identify early signs of any harmful behaviour.
5. Data Storage and Security
5.1 Retention Period
Information is retained for as long as your account is active and, after that, for as long as required under applicable laws and regulations. Financial transaction records are generally retained for a longer period as they may be needed for financial audits and dispute resolution.
5.2 Technical Security Measures
baaghi 99 uses industry-standard technology to protect your information:
- SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
- Encrypted database storage — sensitive information is stored in encrypted form
- Two-factor authentication (OTP-based login verification)
- Regular security audits and penetration testing
- Restricted staff data access and access log records
5.3 Response to a Data Breach
In the event of a security incident or data breach, we will conduct an investigation promptly and notify affected users as quickly as possible. Immediate remedial action will be taken where necessary.
6. Sharing Information with Third Parties
baaghi 99 does not sell your personal information or rent it to third parties for commercial purposes. However, information may be shared in specific circumstances:
Service Provider Partners
With payment processors, identity verification agencies, game software providers and technology service companies — only the information necessary for them to carry out their specific tasks.
Legal Obligations
Providing information may be legally required under court orders, government agency investigations, or financial crime prevention regulations.
Fraud Prevention
With relevant agencies to comply with anti-money laundering (AML) rules and prevent misuse of the platform.
With Your Consent
For any purpose other than those above, we will obtain your explicit consent before sharing information with a third party.
All third parties who work with us are bound by a confidentiality agreement and are obliged to use your information only for the specified purpose.
7. Cookie Policy
7.1 What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser or on your device. The baaghi 99 platform uses cookies for the following reasons:
- Essential Cookies: Maintaining login sessions and ensuring security — without these, the platform cannot function properly.
- Functional Cookies: Remembering your language preference, theme settings and other personalised choices.
- Analytics Cookies: Understanding which sections of the platform are used most and improving the service.
7.2 Managing Cookies
You can disable or delete cookies from your browser settings. However, disabling essential cookies may disrupt some important platform functions and cause login issues.
8. User Rights
As a baaghi 99 user, you have the following rights:
The right to know what information we hold about you and to receive a copy of it.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your information in certain circumstances — except for information connected to legal obligations.
The right to stop marketing communications or to object to certain types of data processing.
To exercise these rights, contact our customer support team via live chat or write to us by email. We will respond within a reasonable time after receiving your request. In some cases, identity verification may be required.
9. Protection of Minors
baaghi 99 strictly prohibits anyone under the age of 21 from opening an account or using services on the platform. We do not knowingly collect any personal information from minors.
Age is verified at registration and, where necessary, more rigorous verification is carried out via national ID card or passport. If we suspect that a minor has opened an account using false information, we reserve the right to close that account and will delete all associated information.
If a parent or legal guardian believes that their minor child has provided information on our platform, please contact us immediately — we will arrange for that information to be deleted promptly.
10. Policy Changes
baaghi 99 may amend or update this privacy policy from time to time. Changes may be made when new features are added to the service, legal requirements change, or security practices are improved.
For significant changes, we will notify you in advance via your registered email address or through a clear notice on the platform. The updated policy will take effect from the date of publication, and the date of each version will be noted at the top of this page.
Continued use of the platform after an updated policy is published will be taken as your agreement to the new policy. If you object to any change, please request account closure. To learn more about us, visit our About Us page.
The date of the latest revision of this policy
Your information is protected with industry-standard encryption
Support is available for any privacy-related questions
11. Contact Us
If you have any questions or complaints about this privacy policy, or wish to exercise your rights, please contact us through the channels below. Our team provides support in both Bengali and English.
For general questions, you can also find answers in our Frequently Asked Questions (FAQ) section — it contains detailed responses to many questions about using the platform, payments, and accounts.